How can I book an appointment?

Select your doctor, click on the book appointment. Provide your phone number, name along with the time and date of appointment you wish to book. Choose mode of payment and confirm your appointment.

What information do you collect when someone visits your platforms?

When you register with our platform, we collect the following information; your name and contact number.

Is my payment secure?

Yes, your payment is fully secure with authentic third party vendors according to the modern security standards.

What is referral bonus and how does it work?

When you spread a word about us to your friends and family via the referral link, you and the receiving person earns a bonus amount in your account wallets on the first signup of the receiver.

Where can I see my booked appointments?

To view your all appointments (upcoming appointments and appointment history), login into your account with the registered number.

How can I reschedule my appointment?

In order to reschedule your appointment, you have to cancel your current appointment. Your online payment shall be returned to your account wallet and you can use that for your next online appointment payment.

How can I reschedule my appointment?

How can I see my prescription?

Your prescription and other related files are attached to your concerned appointment. Click on the appointment history to view all the attachments of the appointment.

How can I cancel my appointment?

To cancel your appointment, click on the cancel button located in front of the due appointment. Note: to see the refund policy in case of appointment cancellation, please consult “payment policy”.

What are the modes of consultation?

There are two modes of consultation; in-clinic consultation and online (video/audio) consultation.

Do you save any payment credentials details?

No, we do not store your payment details, bank accounts or any other information about your credit/debit cards.

Is my personal information secure?

Yes, we do not compromise on our users’ privacy. Therefore, we do not share your personal information with any unrelated party whatsoever. However, your information may be accessible to a limited number of people who are affiliates to our system, under a confidential environment.

What accounts can I use for online payments?

Online payments can be made by jazzcash, easypaisa, credit/debit cards, account wallet and net banking.

Are there any hidden service charges in the online payment?

No, there are no hidden or extra charges for our services. However, there may be charges applied to your transaction in accordance with your bank account.